# OZ Storage Refund Policy Version 1.0 · October 25, 2026 *The Spanish version is the primary text; this translation is provided for convenience.* This policy explains when and how we refund what you paid for OZ Storage, the service operated by **REPUTATION DYNAMICS LLC**, a limited liability company organized in the State of Wyoming (United States), for Agencia OZ. It complements the [Terms of Use](terminos.en.md). Current prices are on the website's pricing page; this policy does not repeat them. **Contents:** [1. Free trial](#1-free-trial) · [2. First payment](#2-first-payment-14-days-to-change-your-mind) · [3. Monthly plans](#3-monthly-plans) · [4. Annual plans](#4-annual-plans) · [5. Plan changes](#5-plan-changes) · [6. Cold storage](#6-cold-storage) · [7. Usage charges](#7-usage-charges) · [8. Billing errors](#8-billing-errors) · [9. How to request a refund](#9-how-to-request-a-refund) · [10. Non-payment or cancellation](#10-if-you-dont-pay-or-you-cancel) · [11. Your rights](#11-your-rights-as-a-consumer) · [12. Contact](#12-changes-and-contact) --- ## 1. Free trial Every new organization gets a 14-day free trial with an allowance of hot storage. We charge nothing during the trial. If you don't choose a plan when it ends, the account becomes **read-only**: you can view and download what you uploaded, but not upload more. You have **60 days** to choose a plan or take your files (we remind you at 30, 7 and 1 day); after that they go to the trash and are deleted 90 days later (see the [Terms](terminos.md), section 8). ## 2. First payment: 14 days to change your mind If this is your organization's **first subscription** and you ask for a refund **within 14 days** of the first charge, we refund **100%** of that charge, monthly or annual, no questions asked. On refund, the subscription is cancelled and the account becomes read-only (section 10). This applies once per organization: a new subscription by the same organization after a refund does not get another 14-day period. ## 3. Monthly plans After the 14 days following the first payment, **months already charged are not refunded**, in full or in part. You can cancel at any time: the subscription stays active until the end of the paid month and does not renew. ## 4. Annual plans After the 14 days following the first payment, if you cancel an annual plan we refund **the remaining full months**, calculated as follows: > refund = what you paid for the year − (months started × the monthly price of the same plan, without the annual discount) If the result is zero or less, there is no refund. The current month counts as used. The account stays active until the end of the current month. ## 5. Plan changes - **Upgrading** (more TB): applies immediately; you are charged only the difference for the days left in the period. - **Downgrading** (fewer TB): applies from the **next period**; what was already paid for the current period is not refunded. To downgrade, what you have stored must fit in the new plan. - **Monthly to annual**: applies immediately; the unused part of the month is credited against the first annual charge. ## 6. Cold storage Anything you move to cold storage is billed for **at least 90 days** from when it went in (this is the long-term archive provider's minimum). If you restore it, delete it or reduce your cold TB before those 90 days, the rest of that minimum period is still billed and is not refunded. ## 7. Usage charges Usage-based charges (for example, restoring from cold storage beyond what your plan includes) **are not refundable**, because our provider has already charged us. Before anything with a cost happens, an administrator of your organization has to approve it (the cost limits in the [Terms](terminos.en.md)). The exception is our mistake: if we restore something nobody asked for, or charge the same usage twice, we refund it. ## 8. Billing errors A duplicate charge, a charge after you had already cancelled, or an amount that does not match your plan is **always refunded in full**, regardless of the time limits in this policy. ## 9. How to request a refund Write to info@reputationdynamics.io from the email of an owner or administrator of the organization, with the organization's name and, if you have it, the receipt number. - **If you paid through Paddle** (card or PayPal in Paddle's checkout): Paddle sold to you as an authorized reseller (Merchant of Record), so Paddle processes the refund to the same payment method. You can also request it from the link in your Paddle receipt. - **If you paid through PayPal directly**: we refund you through PayPal to the same account. We reply within 5 business days. Once the refund is issued, your bank or PayPal may take 5 to 10 more business days to show it. Taxes charged with the payment are refunded in the same proportion. **We do not deduct PayPal or Paddle fees**: you get back what this policy says. ## 10. If you don't pay or you cancel - If a charge fails, we notify you and retry during a grace period. If it isn't resolved, the account becomes **read-only**: everything can be viewed and downloaded, but nothing can be uploaded. - **We never delete files for non-payment without prior notice** and without the download period set out in the [Terms](terminos.en.md). Anything in the trash is not deleted before its 90 days either. - When you cancel, you can take everything with you: from the web, from OZ Storage for Mac, or with a link's "Download all". ## 11. Your rights as a consumer Nothing in this policy limits rights that the law of your country gives you and that cannot be waived (for example, the right of withdrawal of consumers in the European Union, or Ecuador's consumer protection rules). If you paid through Paddle, its buyer terms also apply. ## 12. Changes and contact If we change this policy, we publish the new version here with its date. Changes do not affect charges already made. REPUTATION DYNAMICS LLC · 645 NE 125th Street, Suite 201-F, North Miami, FL 33161, United States · info@reputationdynamics.io Other documents: [Terms of Use](terminos.en.md) · [Acceptable Use](uso-aceptable.en.md) · [Privacy Policy](privacidad.en.md)